Terms & Conditions
Your order will be delivered by the expected date specified on your order by the seller. The expected delivery date can also be tracked.
Note: If your order however cannot be tracked, please get in touch with Customer Service team for further assistance.
One request, Multiples quotes
Once you make one request, you will get many quotes from other suppliers and manufacturers to make your choice.
Returning a Product
To return a product you have purchased:
1. Log in to your SuperSouk.com account using your registered email address and password.
2. Click on your name.
3. Click on My Orders.
4. Locate the order you want to return.
5. Click on Return Item against the item you want to send back.
Note: Provide all the details of the reason you want to return the item. If the reason is not found in the return product, the item will be sent back to you and your claim will be denied.
Cancel an Order
The order has to be cancelled before 24 hours.
An order or item has to be cancelled24 hours before it enters the shipping phase.
A Wrong or Counterfeit Item
If you have received a wrong or counterfeit product, SuperSouk will return your full amount according to its policy. The product has to be returned 10 days of its delivery.
If the order you have received is damaged or defective you will receive a full refund along with any shipping fees applied.
Note: Any returned order or item will be assessed and validated before it can be accepted for a refund. If the reason of return is not found in the product, SuperSouk will send the product back to you and your claim for a refund will be denied.
About Coupon Codes
Coupon codes are promotional codes offered by SuperSouk or partners that can be only used to purchase an item in the www.supersouk.com
Sell Your Items on SuperSouk
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Initiate A Return
Via My Orders page/screen click on Return Item.
A pick-up will be scheduled by one of our courier services.
Return The Item
Pack the item in its original state and packaging. Hand over the package to the courier representative.
Once we receive your returned item, we will inspect it and process your refund.