Welcome to Super Souk!

Returns, Refunds, and Exchanges Policy

  • How to Return an Item
    Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 

    1. Please email info@supersouk.com to request a refund and we will assign you a tracking number.
    2. Mail your returned item to:
         SuperSouk
         Returns Department [Tracking Number] 
         369 Willshire Court NE

         Cedar Rapids, IA 52402
    3. Include in your package a signed letter stating the reason for your return and the original receipt. 

    Return Exceptions
    Some items cannot be returned if they are opened. These include music, software, and video games, perishable goods, and foods.

    Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

    Restocking Fee
    All items are subject to a 10% restocking fee.  This fee will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

    Exchanges
    If your clothing item is in like-new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will be required to pay return shipping. 

    Payment Policy

    Accepted methods of payment include credit card (Visa, MasterCard, American Express, Discover), check/money order, and Cash On Delivery (COD).

    Credit Card Charges
    Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your credit card will be refunded. 

     

    Remark: Customers in Africa will have to pay the amount of item(s) at the bank, and our agent will place their order for them.

    Mailing Address For Check/Money Order

         SuperSouk
         Returns Department [Tracking Number] 
         369 Willshire Court NE

         Cedar Rapids, IA 52402

    Shipping Policy

    All orders are shipped within 48 hours, Monday through Friday, 8:00 am - 5:00 pm.

    Carriers

    Africa local products are delivered by SuperSouk’s representatives.


    We use the following carriers to deliver our interstate or international orders: USPS, UPS, FedEx, DHL

    Order Tracking
    If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using First Class USPS mail will not have tracking numbers. 

    Shipping Rates
    The rate charged for the shipping of your order is based on your location and the weight and size of the products. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have an opportunity to cancel your order at that time. 

    Back Orders 
    If an item is backordered, we will ship you the part of your order that is in stock. When the item becomes available; we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Copyright © 2018 Super Souk . All rights reserved

Designed & Developed By: Goigi